Delayed Flight

IELTS Conversation Practice

Scenario: Imagine you are at the airport and your flight has been delayed. Talk to the staff and ask for information.

Staff: Good morning. How can I help you today?

You:

Suggestions:
Formal: Good morning. I just found out that my flight has been delayed. Could you tell me the reason and how long the delay will be?

Casual: Hi, I heard my flight is delayed. Do you know why and how long it’ll take?

Staff: I’m sorry about that. May I have your flight number, please?

You:

Suggestions:
Formal: Yes, of course. My flight number is PR301 to Hong Kong.

Casual: Sure! It’s PR301 going to Hong Kong.

Staff: Thank you. The delay is due to technical issues. Your new departure time is at 3:00 PM.

You:

Suggestions:
Formal: I see. Thank you for the update. Is there a place where I can wait comfortably?

Casual: Got it. Thanks! Is there a good place to hang out while I wait?

Staff: You may use the lounge area near Gate 12. We’re also offering snacks and drinks to affected passengers.

You:

Suggestions:
Formal: That’s very helpful. I appreciate the assistance.

Casual: Oh cool, thanks a lot!

Staff: You’re welcome. If you have any more concerns, just let us know.

You:

Suggestions:
Formal: Thank you. I’ll stay nearby in case I have more questions later.

Casual: Sure, I’ll be around. Thanks again!

Speaking Tips

• Use polite language when talking to service staff, especially in formal situations.
• Respond naturally and calmly when facing problems like delays.
• Practice switching tone depending on the situation — formal for officials, casual for peers.
• Use “thank you,” “I see,” and follow-up questions to show engagement.
• Remember, clarity and tone matter more than perfect grammar.