Lost Luggage at the Airport

IELTS Conversation Practice - Lost Luggage at the Airport

Scenario: You just landed at the airport, but your luggage is missing. Talk to the airline staff.

Staff: Hello, can I help you?

You:

Suggestions:
Formal: Yes, I just arrived and I can't find my luggage. Could you help me locate it?
Casual: Hi, I think my luggage is missing. Can you check for me?

Staff: I’m sorry to hear that. Can you describe your luggage?

You:

Suggestions:
Formal: Sure, it's a large black suitcase with a red ribbon tied to the handle.
Casual: Yeah, it’s a big black bag with a red ribbon on it.

Staff: When was the last time you saw your bag?

You:

Suggestions:
Formal: I last saw it when I checked it in before boarding my flight.
Casual: I saw it when I checked in, before the flight.

Staff: Thank you. We will contact you once we locate your luggage.

You:

Suggestions:
Formal: Thank you. Please keep me updated as soon as there is any news.
Casual: Thanks. Let me know once you find it, please.

💬 Speaking Tip: Try to stay calm and polite even in stressful situations. Use descriptive words to give details, and express gratitude at the end.