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Business Phrases [Client & Customer Relations]

  These basic phrases can help in everyday business communication for client and customer relations.


1. How can I assist you today?

Meaning: Offering help to a client or customer.

  • "How can I assist you today? We’re here to help."

  • "Is there anything specific I can assist you with today?"

2. We appreciate your business

Meaning: Expressing gratitude to a client or customer for their support.

  • "We appreciate your business and look forward to working with you."

  • "Thank you for choosing us; we appreciate your business."

3. Please feel free to contact us

Meaning: Inviting customers to reach out for assistance.

  • "Please feel free to contact us if you need further clarification."

  • "If you have any questions, feel free to contact us at any time."

4. We value your feedback

Meaning: Acknowledging the importance of customer opinions.

  • "We value your feedback and will use it to improve our service."

  • "Thank you for your time, we value your feedback."

5. Let’s schedule a meeting

Meaning: Arranging a time to discuss matters further.

  • "Let’s schedule a meeting to go over the details."

  • "We should schedule a meeting to discuss the next steps."

6. Thank you for your patience

Meaning: Expressing gratitude for understanding delays.

  • "Thank you for your patience while we resolve the issue."

  • "We appreciate your patience during this time."

7. I’ll keep you updated

Meaning: Informing the customer that they will receive continuous information.

  • "I’ll keep you updated on the progress of your request."

  • "You’ll be the first to know; I’ll keep you updated."

8. We are happy to help

Meaning: Offering assistance with a positive attitude.

  • "We are happy to help with any concerns you may have."

  • "Please let us know how we can help; we are happy to help."

9. Let’s resolve this issue together

Meaning: Collaborating to find a solution.

  • "Let’s resolve this issue together and get back on track."

  • "We’ll work closely with you to resolve this issue together."

10. I understand your concerns

Meaning: Acknowledging the customer’s feelings or issues.

  • "I understand your concerns and will address them immediately."

  • "We know this is important, I understand your concerns."

11. We strive for excellence

Meaning: Committing to provide the highest quality service.

  • "We strive for excellence in every product we offer."

  • "At our company, we strive for excellence and customer satisfaction."

12. Thank you for your loyalty

Meaning: Acknowledging a customer who consistently supports the business.

  • "Thank you for your loyalty to our company over the years."

  • "We are grateful for your continued trust; thank you for your loyalty."

13. We’ll take care of that right away

Meaning: Assuring the customer that an issue will be resolved immediately.

  • "We’ll take care of that right away and keep you informed."

  • "I’ll make sure we take care of that right away."

14. We’re committed to your satisfaction

Meaning: Expressing dedication to meeting customer needs.

  • "We’re committed to your satisfaction and will do whatever it takes."

  • "Rest assured, we’re committed to your satisfaction at all times."

15. I’ll follow up with you

Meaning: Confirming that the customer will be contacted again for further updates.

  • "I’ll follow up with you tomorrow to ensure everything is resolved."

  • "I’ll make sure I follow up with you on this next week."

16. We value your business relationship

Meaning: Recognizing the importance of maintaining a positive business connection.

  • "We value your business relationship and are here to help you grow."

  • "Our team is committed to maintaining and strengthening your business relationship with us."

17. Let me know if you need anything else

Meaning: Offering further help or support.

  • "Let me know if you need anything else; I’m here to assist."

  • "Feel free to reach out if you require any other assistance; let me know if you need anything else."

18. We are here to support you

Meaning: Reassuring the customer of your ongoing help.

  • "We are here to support you throughout this process."

  • "Remember, we are here to support you at any stage of the project."

19. Let’s work on a solution

Meaning: Collaborating to find a resolution to a problem.

  • "Let’s work on a solution that works for both sides."

  • "We can discuss different options; let’s work on a solution together."

20. Your satisfaction is our priority

Meaning: Ensuring that the customer’s needs come first.

  • "Your satisfaction is our priority; let us know if anything isn’t right."

  • "We take pride in knowing that your satisfaction is our priority."

21. Please allow me to assist you

Meaning: Offering help in a polite and respectful manner.

  • "Please allow me to assist you with the registration process."

  • "I’m happy to help you; please allow me to assist you with your request."

22. I’ll keep this on my radar

Meaning: Making a note of the issue or request to ensure it’s not overlooked.

  • "I’ll keep this on my radar and update you accordingly."

  • "Don’t worry, I’ll keep this on my radar and follow up soon."

23. Let’s address your concerns

Meaning: Focusing on resolving the customer’s issues.

  • "Let’s address your concerns and find the best way forward."

  • "I understand, let’s address your concerns right away."

24. We’re happy to provide assistance

Meaning: Offering help with a positive tone.

  • "We’re happy to provide assistance whenever needed."

  • "Feel free to reach out—we’re happy to provide assistance."

25. I apologize for the inconvenience

Meaning: Expressing regret for a situation that caused discomfort.

  • "I apologize for the inconvenience this has caused."

  • "We’re sorry for the delay; I apologize for the inconvenience."

26. We’ll resolve this as soon as possible

Meaning: Ensuring the customer that their issue will be fixed quickly.

  • "We’ll resolve this as soon as possible; thank you for your understanding."

  • "We understand the urgency, we’ll resolve this as soon as possible."

27. Let’s ensure this is taken care of

Meaning: Confirming that an issue will be properly handled.

  • "Let’s ensure this is taken care of before the end of the day."

  • "We’ll handle it from here—let’s ensure this is taken care of."

28. We are happy to help with your request

Meaning: Offering assistance with a specific need or question.

  • "We are happy to help with your request and will get back to you shortly."

  • "Just let us know, we are happy to help with your request."

29. I’ll get back to you shortly

Meaning: Informing the customer that a response will come soon.

  • "I’ll get back to you shortly with the details."

  • "Thanks for your patience; I’ll get back to you shortly."

30. Let’s go over the details

Meaning: Reviewing the specifics of an issue or request.

  • "Let’s go over the details to ensure we’re on the same page."

  • "We should go over the details before finalizing the plan."

31. We understand your needs

Meaning: Acknowledging and empathizing with the customer’s requirements.

  • "We understand your needs and will tailor our services accordingly."

  • "Rest assured, we understand your needs and are here to help."

32. Thank you for bringing this to our attention

Meaning: Acknowledging that a customer has pointed out a concern.

  • "Thank you for bringing this to our attention; we will look into it."

  • "We appreciate your feedback—thank you for bringing this to our attention."

33. We’re here to ensure your success

Meaning: Offering support to help the customer achieve their goals.

  • "We’re here to ensure your success with this project."

  • "Your success is our priority; we’re here to ensure your success."

34. Let me take care of that for you

Meaning: Assuring the customer that the issue will be handled by you.

  • "Let me take care of that for you and get back to you in a few minutes."

  • "I’ll handle it from here—let me take care of that for you."

35. We aim to exceed your expectations

Meaning: Striving to go beyond what the customer anticipates.

  • "We aim to exceed your expectations with our service."

  • "Our goal is simple: we aim to exceed your expectations."

36. We’ll handle it immediately

Meaning: Addressing an issue without delay.

  • "We’ll handle it immediately and keep you informed."

  • "Don’t worry—we’ll handle it immediately."

37. Let me clarify that for you

Meaning: Offering further explanation to ensure understanding.

  • "Let me clarify that for you to avoid any confusion."

  • "If you’re unclear on anything, let me clarify that for you."

38. We look forward to serving you

Meaning: Expressing eagerness to provide service.

  • "We look forward to serving you and ensuring your satisfaction."

  • "Thank you for choosing us; we look forward to serving you."

39. Let’s work together to find a solution

Meaning: Collaborating with the customer to resolve an issue.

  • "Let’s work together to find a solution that satisfies both parties."

  • "We’re committed to finding the best solution—let’s work together to find a solution."

40. Please don’t hesitate to reach out

Meaning: Encouraging the customer to contact you if they need help.

  • "Please don’t hesitate to reach out if you have any questions."

  • "If you need anything, please don’t hesitate to reach out."

41. We appreciate your trust

Meaning: Acknowledging the customer’s confidence in your service.

  • "We appreciate your trust in us to deliver

quality work."

  • "Thank you for your continued trust; we appreciate your trust."

42. Let’s discuss your requirements

Meaning: Engaging the customer to understand their needs.

  • "Let’s discuss your requirements before we move forward."

  • "We should discuss your requirements to ensure we deliver the best solution."

43. We’ll ensure everything is sorted out

Meaning: Making sure that all issues are resolved.

  • "We’ll ensure everything is sorted out as quickly as possible."

  • "Rest assured, we’ll ensure everything is sorted out."

44. Please allow me some time to check

Meaning: Requesting time to look into an issue.

  • "Please allow me some time to check and I’ll get back to you shortly."

  • "I’ll need a moment to check on that—please allow me some time to check."

45. We’ll provide an update soon

Meaning: Promising to give further information shortly.

  • "We’ll provide an update soon on the status of your request."

  • "Thank you for waiting; we’ll provide an update soon."

46. We’re committed to resolving this

Meaning: Showing dedication to fixing the issue.

  • "We’re committed to resolving this and ensuring you’re happy with the outcome."

  • "Please know that we’re committed to resolving this promptly."

47. We’ll escalate this matter

Meaning: Taking the issue to a higher authority for further attention.

  • "We’ll escalate this matter to the manager immediately."

  • "To expedite the process, we’ll escalate this matter."

48. Your satisfaction is important to us

Meaning: Emphasizing that the customer’s happiness matters.

  • "Your satisfaction is important to us and we’ll do our best to ensure it."

  • "Rest assured, your satisfaction is important to us at all times."

49. We’re available to assist you

Meaning: Letting the customer know that help is readily available.

  • "We’re available to assist you during business hours."

  • "Don’t hesitate to ask for help—we’re available to assist you."

50. Thank you for choosing us

Meaning: Showing appreciation for the customer's decision to do business with you.

  • "Thank you for choosing us; we look forward to working with you."

  • "We’re grateful you’ve chosen us—thank you for choosing us."


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